EXISTING USERS

Our school and online store has just undergone a massive update. We’ve made it even easier to find the classes you need and pay for them directly on our site. You will, however, need to recreate your account with us.

 

The easiest way to do that is to create your account at the time of purchase. Simply select the course you’d like to purchase and checkout without signing in. You’ll be asked for your account information and an account will be created for you right then and there.

 

And – if you use the same email with us as you’ve used in the past, your account will be linked to the old one. Pretty easy right?!?! Feel free to contact us if you have any questions about the process.

SUPPORT AND CONTACT

These topics cover the most common questions we get asked. If this page does not answer your question, please feel free to contact us.

FAQ

What is the registration deadline for courses?

Courses have no deadlines; you can register and take classes whenever and wherever you want! Courses will remain in your account for 3 months. The only applicable deadlines are the deadlines for submitting completed contact hours to the state of Florida.

How much do your courses cost?

Each course price is listed within the description of the course. You can view our entire course catalogue here.

How do I enroll multiple students?

Students are automatically enrolled in their class at the time of checkout. The user account used to make the purchase will be enrolled in that course. You’ll need to purchase courses for each student separately. If you’re wishing to enroll multiple students, please feel free to contact us. We’ll help get them registered and enrolled!

Are your courses approved by the State Fire Marshal’s Office?

Yes, our courses are approved by the Florida Fire Safety Board (State Fire Marshal’s Office, Tallahassee).

Do you have all of the hours required for my license renewal?

ETI provides all the courses needed for renewal of the following licenses:

  • Fire Protection System Contractor I
  • Fire Protection System Contractor II
  • Fire Protection System Contractor IV
  • Fire Equipment Dealers
  • Fire Equipment Permit Holders
  • Water-Based Inspectors

Please note that Contractor III licensees need 32 hours to renew, of which 1 hour is worker’s compensation, 1 hour is workplace safety, 1 hour is business practices, and 29 hours are technical courses. We currently carry only 28 hours of technical courses approved for Contractor III renewal. Please pay close attention to which courses you purchase, as all sales are final.

How do I enroll in your courses?

Choose the course or bundle from our course catalog and click on the Enroll button.

What methods of payment do you accept on the website?

The website is setup for automated credit card payment processed through PayPal. You can use a credit card or a PayPal account to pay for the courses for individual enrollment (one person). To enroll and pay for multiple people at once and/or multiple courses that are not bundled, we have an offline enrollment/payment form available. Contact us for more information.

Can I pay with a check?

We do not accept echecks or check payments on the website. If you want to pay with a check, contact us and we can create an offline enrollment form for you to pay with check. Please be advised that you will not be able to enroll or take your course (s) until the funds have cleared.

Are there any refunds?

No. All sales are final. Please ensure that you choose carefully. Once you have enrolled in a course, there are no refunds.

Once I pay and enroll, do I have to take the courses right away?

No, you can take your courses any time.

Do I receive a certificate once I finish my courses?

Yes. Each course will have a certificate upon completion. A copy will be emailed to you at the email address on your account in the system.

Do you report the hours for my completed courses to the State?

We can submit your completions to the state ONLY IF you provide us with your FC DICE student ID. The FC DICE Student ID is an id number that is assigned through the Fire College website; you may find more information about student IDs here.

CONTACT US

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Other ways to find us:

3959 Van Dyke Rd; #133
Lutz, FL 33558
Phone: (813) 720-7771
E-mail: support@eticontinuinged.com